Returns & Exchanges
Due to the perishable nature of our products, we cannot accept returns on food or opened coffee. However, if there is an issue with your order, we are committed to making it right.
1
Step 1: Contact Support
Email our team within 7 days of delivery with your order number and a photo of the issue.
2
Step 2: Review
Our quality control team will review your request within 24 hours to determine eligibility for a refund or replacement.
3
Step 3: Resolution
If approved, we will initiate a replacement shipment or issue a full credit to your original payment method.
4
Step 4: Feedback
Share your experience with us so we can improve our packaging and service for your next order.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing